Description
Bandwidth is hiring a Product Support Engineer I to investigate and resolve complex customer-reported issues involving its products and APIs. The role involves reproducing and documenting issues, analyzing logs and configurations, collaborating with engineering and product teams, communicating solutions to customers, maintaining documentation, participating in product testing, and contributing to on-call support. Candidates need a bachelor's degree in a technical field, 1–3 years of relevant experience, voice-network knowledge, API and software-development familiarity, ticketing-system knowledge, programming ability, Linux experience, and strong communication skills; cloud-platform familiarity is a plus.
