Summary from listing
The Product Support Engineer provides frontline technical and functional support for Cornerstone’s SaaS solutions across phone and Salesforce channels. The role involves troubleshooting Galaxy products and underlying technologies, diagnosing issues through developer consoles, network diagnostics, and log analysis, assessing case severity, meeting SLAs, documenting solutions, and collaborating with internal teams. Candidates should have customer support or service experience, preferably in SaaS, strong communication and organizational skills, web-application troubleshooting experience, and basic knowledge of network diagnostics, web technologies, and APIs.
