Description
Samsara is hiring a Mobile Product Support Engineer to serve as a senior L3 escalation owner for complex mobile issues across its Driver, Fleet, routing, dispatch, asset maintenance, connected workflows, and mobile-to-cloud ecosystems. The role leads hypothesis-driven investigations, coordinates with engineering and product teams, manages customer and stakeholder communications, identifies recurring issues, improves runbooks and diagnostics, and mentors L2 engineers. Candidates need a technical degree, at least eight years of experience in technical support, solutions engineering, or similar roles, mobile application troubleshooting expertise, strong debugging and communication skills, and experience with customer-facing incident response and on-call support. The position is hybrid and offers a flexible remote model where applicable.
