Summary from listing
The Product Support Engineer (L1) provides Level 1 functional and technical support for Cornerstone OnDemand products in a 24x7 environment, primarily serving US EST and PST clients from Pune. The role involves troubleshooting application issues, communicating through CRM, phone, and email, managing SLAs and case prioritization, triaging complex cases, maintaining product certification, and collaborating globally. Candidates should have a bachelor's degree in computer science or equivalent, 1–3 years of customer-facing application support experience, and hands-on experience with access management and single-sign-on issues.
