Program Manager and Quality Manager at managementapps

Location: Silver Spring, Maryland
Type: Contract

Description

Management Applications, Inc. is seeking a Program Manager and a Quality Manager for a long-term contract with the US Patent and Trademark Office (USPTO). The Program Manager will lead a program involving various IT support areas such as desktop deployments, field support, warehouse operations, audio visual support, technical writing, hardware testing, security operations, release control, network maintenance, cabling, collaboration services, authorization assessment, remote site end-user support, and electronic business center support. The Quality Manager will ensure continuous performance meets customer requirements by managing SLAs, quality policies, and procedures.

Required Skills

Communication Skills
Administrative and Project Management Skills
Microsoft Project Professional
Microsoft SharePoint

Additional Information

Required Previous Experiences: Eight (8) years or more demonstrated experience in the field or in a managerial related area in which he or she has experience in planning, setting deadlines, leading and directing the work to others, monitoring project completion, as well as allocating people and resources to individual team/task order.
Eight (8) years or more demonstrated experience in the field or in a managerial related area in which he or she has experience in managing SLA, quality policies, procedures, processes, programs, and practices, to assure that the team of continuous performance to meet customer requirements.
Preferred Qualifications: Excellent verbal communication skills include the ability to establish a professional rapport with customers; be a good listener and obtain required information; see things from another person’s perspective; express knowledge in a clear, simple manner; explain technical matters to non-technical people; and be able to uphold the interests of the USPTO and convince others by making valid and relevant points in a professional manner.
Excellent written communication skills includes ensuring text is accurate and is expressed in clear, straightforward manner.