Description
The Renewal Specialist owns the commercial renewal process for Restaurant365’s SaaS customers, including CPQ opportunity management, quote creation, forecast accuracy, pricing-change approvals, and timely CRM and ERP recordkeeping. The role is fully accountable for renewal execution, on-time completion, gross and net revenue retention, forecast precision, surprise-churn reduction, and growth opportunities for digital/scaled customers under $50K ARR. It requires 3–6+ years of relevant experience, strong Salesforce and SaaS pricing expertise, and a hybrid schedule with three onsite days per week in the Mexico City office.
