Description
CaptivateIQ is hiring a Renewals Manager to own a high-volume renewal portfolio across Velocity accounts, manage proactive renewal motions, identify churn and contraction risk, position renewal value, coordinate with customer-facing and internal teams, maintain forecasts and CRM hygiene, and scale renewal processes using playbooks, segmentation, and automation. The role also supports save motions, contributes to retention results, and helps operationalize renewal best practices. Candidates should have 2–4 years of experience in renewals, customer success, account management, or a related SaaS role, along with experience managing high-volume portfolios, SaaS renewals, forecasting, and AI tools.
