Description
Mass General Brigham is hiring a Procure-to-Pay Customer Support Specialist to serve as the first point of contact for customers regarding invoice-match exceptions and procure-to-pay inquiries across 14 institutions. The role handles queue and escalated exceptions, ServiceNow tickets, supplier and employee calls, recurring-issue analysis, and customer service, while maintaining confidentiality and professional communication. It is a regular, remote, day-shift position requiring a quiet, secure, HIPAA-compliant workstation, with a preferred bachelor's degree and at least one year of relevant experience.
