Description
Mixpanel is hiring a Senior Customer Value Architect to own adoption, value realization, and account health for complex B2B SaaS customers, including platform migrations, re-implementations, and major workflow changes. The role partners with Account Executives, Renewal Managers, and Delivery Engineers to drive onboarding, enablement, training, change management, value quantification, executive engagement, churn prevention, and account strategy, while mentoring CVA IIIs and contributing to team playbooks. Candidates need 6–8+ years of relevant customer-facing experience, strong data fluency, experience with structured multi-workstream programs, and hands-on experience with AI or agentic tooling.
