Summary from listing
Cornerstone is hiring a Senior Manager, Critical Account Programs to build and operate a new capability for managing the company’s highest-impact, cross-functional customer situations. The role will establish qualification criteria, escalation paths, decision rights, operating models, and governance; lead complex customer situations involving significant risk across Sales, Services, Product, Partners, Support, and Customer Success; communicate with executives and customers; and turn situation outcomes into systemic improvements. The position requires 10+ years of relevant experience, strong executive communication, cross-functional leadership, technical fluency, and a point of view on AI and automation. It is marked #LI-Remote, indicating remote work.
