Description
DeepL is hiring a Senior Manager, Technical Support Engineering to lead and develop technical support specialists, establish a new technical support engineering function, and define the function's strategy and roadmap. The role will modernize support operations through specialization, workflow optimization, automation, and AI; mature technical and customer-outcome metrics; and partner with Engineering, Product, GTM, and other senior stakeholders to turn complex customer insights into product and engineering improvements. The position requires significant experience leading technical support or technical support engineering teams in high-growth B2B SaaS environments, along with strong SaaS technical knowledge, organizational design, talent development, stakeholder influence, and operational excellence.
