Description
DeepL is hiring a Senior Manager, Technical Support Engineering to lead and develop technical support specialists, establish a new technical support engineering function, and define the function's strategy and roadmap. The role will modernize support operations through specialization, workflow optimization, automation, and AI; mature technical and customer-outcome metrics; partner with Engineering, Product, and GTM; and translate complex customer issues into product and engineering improvements. Candidates need significant experience leading technical support or engineering teams in high-growth B2B SaaS environments, strong SaaS troubleshooting and escalation expertise, and hands-on knowledge of API debugging and enterprise identity systems.
