Description
Dialpad is hiring a Senior Quality Engineer in Tokyo to own quality strategy and release readiness for assigned product areas, validate enterprise workflows across contact center, workforce management, ERP, and other platforms, and maintain automated UI, API, and integration test suites. The role partners with Customer Success, Product, Engineering, and global stakeholders, including customers in Japan, and involves testing AI-powered conversational and LLM-driven capabilities. Candidates need at least five years of software quality engineering experience, enterprise or Japan/APAC customer experience, automation-framework knowledge, and strong cross-functional communication skills.
