Description
The Senior Support Engineer will join an Israel-based support team serving English- and Hebrew-speaking customers. The role owns complex technical and product support cases, handles escalations and sensitive situations, provides high-quality customer support, mentors teammates, and helps improve AI-assisted workflows, automation, internal tools, and support processes. The position requires at least five years of experience in technical support, support engineering, or a similar customer-facing technical role, along with strong troubleshooting, SQL, log and data analysis, API, and bilingual communication skills.
