Student Accounts Representative at University of North Carolina Wilmington

Department: Student Accounts/Cashiers - 35101

Compensation

$43,940 – $48,823/yr

Location: Wilmington, North Carolina
Type: Full-time
Level: mid
Posted: Sep 28, 2026

Description

The University of North Carolina Wilmington is hiring a permanent Student Accounts Representative to serve as a primary contact for students, parents, faculty, staff, and external stakeholders regarding student financial accounts. The role provides customer service and account support, analyzes account activity, explains billing and payment processes, resolves inquiries, administers holds and adjustments, processes transactions, maintains records, coordinates complex account issues, and supports tuition reimbursement, enrollment confirmations, reporting, and other student financial operations. The position is based at the main UNCW campus, requires a bachelor’s degree or equivalent training and experience, and offers a recruitment range of $43,940 to $48,823.

Required Skills

Customer service
Account analysis
Financial reconciliation
Microsoft Office
ERP systems
Problem solving
Conflict resolution

Additional Information

Minimum Education: Bachelor’s degree or equivalent combination of training and experience
Required Previous Experiences: Two or more years of progressively responsible experience in student services, higher education administration, student accounts, financial aid, accounts receivable, customer service, or a related administrative environment
Experience interpreting and applying university policies, procedures, and regulations to resolve student account and customer service issues
Experience researching, analyzing, and resolving complex student account inquiries and financial discrepancies
Experience working with enterprise information systems such as Banner Student, Banner Finance, TouchNet, Ocelot, SSRS, or comparable ERP and customer relationship management systems
Preferred Qualifications: Bachelor’s degree in Business Administration, Public Administration, Higher Education Administration, Finance, Accounting, Communications, or a closely related field
Knowledge of student billing, payment processing, refunds, account holds, payment plans, tuition reimbursement, enrollment verification, and higher education business processes
Knowledge of FERPA, GLBA, Red Flags Rule, and other federal and state regulations governing student information and financial records
Strong analytical and problem-solving skills
Excellent customer service, interpersonal, and conflict resolution skills
Excellent written and verbal communication skills
Strong organizational and time management skills
Proficiency with Microsoft Office applications
Experience developing, maintaining, or supporting technology-based communication tools, chatbot platforms, websites, knowledge bases, or online training resources
Ability to identify operational improvements and recommend enhancements
Translation Company Name: University of North Carolina Wilmington