Description
Relias is hiring a Support Associate to serve as the first point of contact for healthcare and human-service clients, resolving platform issues through phone, chat, email, web, and social media. The role focuses on transactional support, meeting service-level agreements, logging interactions in Salesforce, de-escalating conflicts, and following up with clients. It requires strong communication, client relationship management, CRM and Relias platform knowledge, and the ability to work in a fast-paced environment. The position offers onsite and work-from-home options, requires living within commuting distance of the Morrisville, North Carolina headquarters, and expects approximately 30 days per quarter in the office.
