Description
Resi Support Technician 1 provides frontline technical support, incident triage, troubleshooting, and customer onboarding for streaming and AV production systems. The role handles hardware, software, network, and streaming issues; writes bug reports; collaborates with cross-functional teams; and escalates support trends. It is a hybrid position requiring three days in the office per week in Allen, Texas, or Colorado Springs, Colorado, with compensation of $23.21 to $25.22 per hour depending on location.
