T2 Support Engineer at Vantaca

Department: Engineering

Compensation

$75,000 – $95,000/yr

Setup: Remote
Location: Wilmington, North Carolina
Type: Full-time
Level: mid
Posted: Sep 29, 2026

Summary from listing

Vantaca is hiring a Tier 2 Support Engineer to troubleshoot, diagnose, and resolve escalated customer issues for its CMP application. The role involves triaging and escalating issues, making code fixes, collaborating with Product, Design, and Engineering, debugging C# and SQL Server issues, running queries, and documenting known bugs. Candidates need at least two years of SaaS support experience, familiarity with C#, .NET, and SQL Server, and strong troubleshooting and communication skills. The position offers a base salary of $75,000–$95,000 annually, medical, dental, and vision insurance, flexible remote work, and other benefits.

Required Skills

C#
.NET
SQL Server
Visual Studio
Troubleshooting
SQL queries

Additional Information

Required Previous Experiences: At least 2 years of experience as a Support Engineer at a SaaS company
Customer support experience
Translation Company Name: Vantaca + HOAi

About Vantaca

Vantaca

community association management software

Vantaca is an AI-native community association management platform built for leading management companies. Its software handles HOA management tasks from financials to communication, and its offerings include HOAi, Vantaca Home, and Vantaca Vendor. The company says it powers more than 550 management companies and 6.5 million doors across the United States; its platform powers operations behind millions of homes across North America. HOAi, its agentic AI suite, has executed more than four million tasks across its customer base. Vantaca is headquartered in Wilmington, North Carolina, with most of the team in the office together every week.

Open roles: 6
New in 30 days: 3

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