Description
Kenect is hiring a Technical Setup Specialist to guide customers through account setup, 10DLC text messaging compliance, integrations, and product features. The role involves virtual setup meetings, troubleshooting technical issues, monitoring customer progress, responding to inquiries, coordinating escalations, and documenting activities. Candidates need at least one year of experience in customer onboarding, customer service, technical setup, or customer support, preferably in a SaaS environment, along with strong communication, organizational, and troubleshooting skills. Benefits include health, dental, vision, life, and disability insurance.
