Description
Tabs is hiring a Technical Support Engineer to serve as the first line of defense for merchants using its revenue and accounting platform. The role handles complex support requests, triages and escalates tickets, troubleshoots invoicing, payments, integrations, and data workflows, identifies recurring issues, educates merchants, and collaborates with Customer Success, Engineering, Product, and Contract Operations. The position is based in New York City at the Soho office and requires 2–5 years of relevant experience, strong technical and communication skills, and some out-of-hours coverage.
