Description
The Support Intake Technician serves as the first point of contact for Agilysys customers, handling phone and email intake, initial triage, customer service, ticketing, hardware and software troubleshooting, configuration walkthroughs, escalations, and vendor coordination. The role requires a high school diploma, at least one year of customer-facing or hospitality experience, and experience troubleshooting basic hardware and software; an AA degree in technology, POS or PMS experience, SQL troubleshooting familiarity, and Salesforce experience are preferred or advantageous. The position emphasizes customer satisfaction, technical aptitude, communication, organization, and collaboration.
