Technical Support Engineer II at CloudZero

Department: Engineering

Compensation

$85,000 – $130,000/yr

Setup: Hybrid
Location: Boston, Massachusetts
Type: Full-time
Level: mid
Posted: Sep 4, 2026

Description

CloudZero is hiring a Technical Support Engineer to resolve complex customer-facing issues involving AI-spend and cloud-cost data, APIs, logs, databases, and data pipelines. The role owns tickets end to end, investigates cloud-billing connections, builds knowledge content, and uses AI tooling to troubleshoot and improve AI deflection. Candidates need 3–5 years of complex troubleshooting experience, SQL and log-analysis skills, cloud-billing knowledge, customer-communication ability, and experience with support platforms and REST APIs.

Required Skills

SQL
Log analysis
REST APIs
Agentic AI
Cloud infrastructure
Support platforms

Additional Information

Required Previous Experiences: 3–5 years of complex troubleshooting experience at the application and data level
Experience with customer support platforms
Experience optimizing Fin or Intercom, building tooling, or improving AI agents
Preferred Qualifications: Experience with Fin, Zendesk, Pylon, or DevRev
Experience optimizing Fin or Intercom, building tooling, or improving AI agents
Hands-on exposure to multi-cloud billing or cost data
Deeper AI-operations experience
FinOps or cloud cost-management background
Experience in a fast-paced startup or SaaS environment
Translation Company Name: CloudZero

About CloudZero

CloudZero

cloud cost management

CloudZero calls itself “the AI ROI Company” and provides a financial control plane for AI economics, helping finance, IT, and engineering govern spend, value, and outcomes. It serves finance leaders, engineering leaders, and platform and cloud ops teams that own AI and cloud spend conversations. CloudZero uses tiered pricing with no monthly overages, and says it is managing over $14B in spend.

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