Description
The Technical Level l Support Specialist owns end-to-end technical support for Pushpay customers, handling tickets, live chat, phone, and email while troubleshooting platform issues, maintaining response times and CSAT, and escalating complex anomalies. The role requires 2–3 years of relevant customer-facing or software support experience, knowledge of modern CRM architectures, strong communication and problem-solving skills, and a hybrid work arrangement of three office days and two remote days per week. Compensation is $46,560–$55,114, with employer-paid medical, dental, and vision benefits.
