Description
SupportNinja is hiring a Technical Support Specialist II for a hybrid role at the Sanctum in SM North EDSA, Quezon City, with at least twice-monthly onsite work and a night-shift schedule. The role provides email, chat, and voice support to SaaS customers, troubleshoots Salesforce and SaaS issues, documents interactions, escalates complex problems, and collaborates with internal teams. Candidates need at least two to three years of experience in a similar technical support or TSR role in the IT or SaaS industry, strong Salesforce backend knowledge, excellent communication and troubleshooting skills, and customer-facing support experience. Benefits include HMO coverage from day one, retirement savings matching, life insurance, paid time off, bonuses, and professional development opportunities.
