ITS Logistics

“ITS Logistics has been able to provide reliable dedicated capacity to meet and exceed the high customer service levels Newgistics requires from our transportation partners.”

“We started up operations with ITS at the beginning of the pandemic, which forced us into an unconventional start up. Throughout the past several years they have helped us grow our business and maintain the highest standards of quality that our customers expect. They are wonderful partners and we are excited to continue to grow with them.”

“Throughout our partnership, ITS has always given us competitive rates that have really helped us grow. They are also always available to help us in last minute times of need by picking up canceled loads and proactively communicating.”

“When we looked at ITS and their wealth of experience and knowledge, it really checked all the boxes of exactly what we needed in a logistics provider. I know that ITS truly cares about the success of our ecommerce business.”

“UncommonGoods is deeply committed to providing excellent customer experience. And while our customers come to us for creatively-designed, unique products, we know that to remain competitive in retail, we must provide fast, low-cost fulfillment and shipping. ITS Logistics has become more than just a 3PL provider, but a strong and strategic partner who is constantly looking for improvements in our supply chain. They also support our values of sustainability in how we work with vendors, our employees and our customers.”

“We’re trying to knock some of these transactional folks out of the picture and get people that are really going to work with us, and give us a high level of service. The ITS team gets it, and they’ve worked hard to form a long-term partnership.”

“The exclusive colors we have at Crate & Barrel speak to their customers so well and create something very specific to that retailer, which provides us exposure and representation in the store. We have a similar partnership with Costco—they wanted to build a bundle of particular products and colorways exclusively for their customers. We really listen to what each retailer wants and needs.”

“The challenge of managing shared inventory across channels is that it's the same product, but it has to live in multiple places simultaneously. Walmart is a perfect example—some of their SKUs are exclusive, some they share with ecommerce and other retailers. We’ve built rules that give us the flexibility to move inventory between channels, while preserving dedicated SKUs. That visibility only exists because we're managing direct-to-consumer and wholesale fulfillment in one place.”

“I’d rate the team pretty highly in terms of asking the right questions and building new product logistics pipelines well ahead of time. The trash and recycling launch specifically was a great example of how much of a strength this is for ITS.”

“Having fulfillment and parcel both under the ITS umbrella really simplifies things for us. It’s a strategic advantage of our partnership and something we’ve enjoyed the benefits of.”

“We continue to grow with ITS Logistics because they’ve been a strong partner and a great collaborator.”

“Throughout our partnership, ITS has always given us competitive rates that have really helped us grow. They are also always available to help us in last minute times of need by picking up cancelled loads and proactively communicating.”

“The customer service at ITS is really above and beyond. I know that I’m able to get ahold of their team if I need anything, even in the middle of the night.”

“When you’re small, you can build it yourself. When you’re really large, you can buy a TMS, hire analysts, and pay for market intelligence. Pacific Cheese was caught in the middle of these two extremes. We’d grown too large and complex to self-manage in a cost-efficient way, but not large enough to justify the cost of all the people and tech to keep doing it in-house. With ITS, we get all the benefits, but only pay for what we use in technology, management, and thought leadership.”

“Our goal for Pacific Cheese was to help them adopt a technical, strategic, and operational approach that changes the mindset from ‘How do we move this load today?’ to ‘How can we increase the efficiency of our supply chain?”

“We embarked on a pretty ambitious path together—ITS integrating new elements of its service line and Pacific Cheese entrusting its logistics operations to a managed service provider after 50 years of managing them ourselves. We chose ITS because we saw an exciting partnership that could evolve over time, and they’ve more than delivered.”

“My team has a very high bar for compliments, and they continually highlight how responsive, action-oriented, and accountable ITS is. They’ve become an integral part of our team.”

“ITS has provided solutions that have reduced expenses, while enhancing service, and they are an integral part of the Starbucks’ supply chain.”