Siena

““You’re always skeptical at the beginning, and I was like okay let’s see.””

““We’ve always been using Gorgias for customer service and they do have a few tools…they have macros which help but you still have to go through them and customize it, so I still wasted a lot of time.””

““We did have a few issues of running out of inventory because we just didn’t have time to pay attention to the inventory because we were answering customer questions.””

“"We had a lot of repetitive questions, and we're still a very small company. There's a point where it just feels so expensive to be answering the same questions over and over again."”

“"‍It picked up responses very quickly. Sometimes we didn’t even add an automation, but she learned from our conversations with customers and started replying the same way. It was very fast to see how she adapts to real situations and replies."”

“I love staying on top of emerging trends and tools in the Al space, so we frequently take demos to see what's out there. There are SO many Al tools popping up every day (just got a cold outreach in my inbox this morning from a brand new one), but Siena Al consistently is leaps.”

“This Al response to one of our support tickets is mind blowing. Al perfectly articulated why our newest tote is at a higher price. I'm not sure l could have crafted a better response. This is why we're such big fans of Siena Al.”

“…but as far as Al Automation for CX there is no better solution than Siena Al from my experience. Integrates seamlessly with Gorgias and can be optimized to handle up to 80% of inbound ticket volume. Highly recommend Siena Al for anyone looking to add automation to their CS program.”

“Thank me once you have Siena set up. You won’t believe how good it is and how much time it saves your team. I have some incredible conversations with customers that blew my mind.”

“We signed up with Siena about 3 weeks ago and close to 70% of our tickets are being automated already. And the responses are incredible! It's a slam dunk for any brand that takes customer success seriously.”

“AI is the game changer for our customer service, and while we love our friends at Gorgias, we use Siena AI for this and have done so for almost 2 years. Highly recommend.”

“Been nothing but a pleasure to work with you all! It’s a serious testament to your talent, skill, and work ethic to accomplish all that you have over the last year! I’d be remiss if I didn’t thank you all for the extraordinary partnership, and collaboration over the last year.”

“This is such a cool feature and a great executive summary! Super helpful for other features we might want to introduce on site or in the CX experience.”

“We had 16 agents and were still falling behind. Customers were waiting days for answers, and we were losing trust.”

“Our goal is 100% automation. It’s not easy, but Siena already saves us time and cost. We’re building toward more.”

“We added emojis and friendliness to every message. It feels like chatting with someone real.”

“We didn’t know we needed sample sachets until we saw it in the Memory report. Now it’s one of our most popular product lines.”

“Our agents don’t need to write from scratch anymore. Siena guides them. We just review and send.”

“Siena didn’t just reply to customers. It gave us structure. Now we’re running a real system.”

“Siena helped us not just respond faster, but retain customers. Instead of canceling, we guide them and explain value.”

“We set up Siena in one week and immediately started responding in one minute instead of four days.”

“Siena got our team out of the ‘boring’ ticket management,”

““In the five months we’ve been with Siena, the tool has grown impressively, adding new features that move the needle (Thinking Time, AI Assist, ability to connect websites as knowledge sources - hard to believe these are all new additions with how valuable they are for us). In addition, Siena is incredibly responsive and engaging with feature requests.””

““Siena explains the inputs and sources it used to form a response. So if I need to fix anything, I can take care of it in a few minutes because I know exactly which instructions I need to edit or add. If anybody asks me which AI to go with, I say Siena because of that feature alone."”

““Brand voice and tone is everything to us; it’s an area we cannot and do not compromise. Siena allows us to shape the way it communicates with customers, ensuring consistency with the rest of our human team, not a distant extension of it.””