Shopmonkey

“We love that customers get automated appointment notifications, and they can confirm or reject on the spot. This makes things so much easier and keeps them from calling us to find out when their appointment is. Plus, there's no longer miscommunication with dates and times of an appointment,”

“My techs can now communicate directly with our customers. This saves so much time! Plus, the conversations with a customer stick to their work order along with any internal notes that get added and any labor, parts, or status tags placed for quick glance and easy filtering purposes — this means that everyone in the shop is up to date on the status of each and every job.”

“Shopmonkey helps us to keep everyone in the know even when something unexpected happens that complicates or delays a job. If a customer calls in for a status update, anyone in the shop can simply pull up the work order and check the tags on it to give the customer accurate information.”

“Shopmonkey's ability to neatly organize our customers, fleets, vehicles and associate notes & photos from our technicians has allowed us to provide our customers with a full report of services performed. Whenever I have had an issue, it's been relatively easy to contact support and get a resolution or at least gather further information into the issue that I'm experiencing.”

“I like the ease of use and navigation. All controls are intuitive and tactile. Canned services are really helpful for our shop.”

“"Working with the Shopmonkey customer service team has been an absolute pleasure. They're incredibly responsive and always go above and beyond to resolve our issues quickly and effectively."”

“"Shopmonkey has exceeded my expectations. It is an extremely useful and detailed tool to have in the independent repair facility."”

“"They listen to their customers and constantly work to improve their product. Highly recommend!"”

““Shopmonkey makes it super simple to do what you gotta do and focus on fixing cars.””

“"We have Shopmonkey since 2021 and wouldn't change for any other platform. The interface is very intuitive for the shop but also for our customers. It definitely made our work a lot easier!"”

“" I got a very detailed look into the software and made a decision on Shopmonkey over Tekmetric. The customizable job board, REAL QuickBooks integration and appointment reminders, along with Joe G’s expertise, locked me in for a new adventure. I’ve been working with old-school software for years, and Shopmonkey is a pretty amazing way to grow the business to the next level. "”

“" It is singlehandedly the most important tool in my shop. I dont know how we would operate with out it."”

“"I was nervous about adding accounting software to my workflow, but Shopmonkey made it surprisingly painless. The whole process made it easy to hit the ground running."”

““You don’t need to have different solutions to solve different problems. Shopmonkey hits it all very well — all the things you need to grow.””

“We've only recently started using Shopmonkey at Evanoff Powersports LLC, but the experience has been excellent so far. The software is clean, professional, and much more capable than the invoicing systems I tried before. It gives me confidence that I'll be able to manage estimates, repair orders, invoices, customer information, and my shop all in one place as my business grows.”

“" Shopmonkey has given our business so many needed tools to run smoothly and efficiently. They constantly adjust to the requests and concerns of the users. We have 2 shops and are sure we will be using them for years to come! Thanks to Lukasz and the whole Shopmonkey crew for helping us for so many years. "”

““Been using the software for almost 3 years. Our customers love the transparency we’re able to offer. The price is just right and having CRM integrated is also a big plus. They have earned my business from here on out.””

“We’ve been using Shop Monkey 2.0 since October, and it’s already made managing our shop easier and more efficient. The streamlined interface, fast performance, and improved scheduling tools have transformed how we work. Communication with customers is seamless, and the reporting features provide valuable insights. While the learning curve was a bit steep at first, it’s been well worth the upgrade. Highly recommend!”

“Shopmonkey has been extremely beneficial to our shop as a whole and has allowed us to move completely over to digital workflows allowing us to be paperless for all of our work orders. It has allowed us to maintain a valid and efficient history of the work we are doing within our shop and has also allowed us to streamline communication between our management, technicians and administration. The time clock function has also allowed us to be more efficient in tracking times spent on jobs and assessing technician efficiency.”

“Working with the Shopmonkey customer service team has been an absolute pleasure. They are incredibly responsive and always go above and beyond to resolve our issues quickly and effectively.”

““There is a level of professionalism that comes with it,” Lindsley said. “The combination of all of the tools improves the client experience in all aspects.””

““Sometimes I get 20k deposits at 10 p.m.,” Lindsley said. “I leave notifications on my phone so I can see when that happens.””

““It’s saved us for sure,” he said. “I don’t want to think about what would have happened without it. Shopmonkey alleviated problems we didn’t even know we had. It changed our operations without changing our actual store hours.””

““Shopmonkey saved us for sure. I don’t want to think about what would have happened without it. Shopmonkey alleviated problems we didn’t even know we had .””

“Sometimes I get 20k deposits at 10 p.m. I leave notifications on my phone so I can see when that happens.”