LivePerson

““With [Analytics Studio], we can mine and understand our call data at scale, enabling us to identify best practices, monitor customer sentiment, and improve our sales engineer performance.””

““[Analytics Studio] allowed us to maintain the audio quality we wanted while still achieving the true level of compliance we needed to protect the valuable customer data.””

““Call data is the entire story of our business, and we were really concerned about losing a chunk of that story by pushing pause on the recording.””

“We’ve used the generative AI tools on the LivePerson platform, which I like to say we melted it into the gold … in terms of our client insights, our client requirements, our client product features that we are not as good at or features that we are actually missing.”

“We started to deep dive into how [clients] used messaging, and their preferred channels of choice. And this is really big for us because we believe that if we’ve been bringing banking or financial services to a client in a channel that they trust, they are more likely to build a stronger relationship with that brand and drive loyalty.”

“Through conversational banking, we are bringing our vision to life of becoming a trusted financial partner to our clients. By meeting them in their preferred channels and engaging on their terms, we are not only simplifying their banking experience but also fostering meaningful relationships. Our commitment to consistently delivering superior client experiences strengthens trust, builds loyalty, and positions Capitec as an integral part of our clients’ financial journeys.”

““Our customers are now more satisfied and happy with how fast, swift and effective we handle their queries from time to time, thanks to having a partner as LivePerson, with whom we share a similar vision of innovation and continuous improvement.””

““We have strived to be innovative-first. Our commitment to be part of our customer journeys through LivePerson’s innovative services remains unmatched. This is in line with our core values to invest in best-in-class technology that provides the most benefits to our customers and to our Customer Service teams that support and interact with the customers on a daily basis.””

“Recognizing that the world has become a global village and we have to stay interconnected with our customers, technology has become a key enabler and a driver of our business.”

““We figured out a way to speed up our overall vision for a conversational bridal concierge and put our customers into the best hands.””

““We honestly don’t know how we would have survived the last couple of months without the option to message — it truly saved our business.””

“LivePerson’s Conversational Cloud makes it easy for us to make adjustments to campaigns as required, allowing Conduent to be highly responsive and agile which is critical to our success — especially during the turbulence of 2020.”

““We know that a successful company like Betcris needs innovative ideas, and to always be attentive to new technologies and digital solutions in messaging that will make the customer experience better and secure…With the help of LivePerson, we can achieve these goals.””

““As we add new customers every day, we are scaling our operations quickly, and are achieving incredible customer satisfaction rates, exceeding anything ever seen before.””

““Digitization and technology innovation play an increasingly big part in the banking sector; but as we all move faster than ever, we realise the need for meaningful human interaction – even with our bank.””

““We maintained a 95% intent match rate for the last year. And we want more! Thanks to Conversation Builder and Universal Integrations, we are making our AI much cooler and more user-friendly.””

““LivePerson makes it easy to communicate with a customer using the channels that they find most convenient. And allows me to develop new functions in our AI that improves our customer’s experience.””

““LivePerson has brought us a first-class AI experience, and we know we will do more with the help and guidance of our LivePerson team.””

“AI Annotator and other features are allowing us to drive automation innovation at the agent level. We are not only annotating phrases in real time, we are learning about new technologies and using tools like predefined content and specialized AI to constantly improve our customer interactions.”

““We truly delivered an outstanding product at the end of the day.””

““I’m very grateful for the journey and success. So many people within LivePerson actually made it happen. It doesn’t feel like a vendor-customer relationship. It feels like a partnership and a friendship. And I love it.””

““Once we implemented a particular integration between LivePerson and Zendesk for tickets that need to be elevated to product experts, bot CSAT jumped from the 50s to the 70s and has held ever since,””

““We were at 40-50% CSAT during the time before automation. Now we are 90+%. That is a major difference,””

““I’m married to a data scientist. So when I first told my wife about (LivePerson’s) data-driven AI and machine learning, she was like, ‘Yeah…they all say that, but none of them do it properly.’ We’re skeptical about everything. But automation is one of the key things LivePerson does extremely well. They actually deliver on what every company has on their website. We hit 40% bot containment very quickly in only a few months.””

““Two years ago, a little after COVID-19 started, we had major growth in the crypto ecosystem. We simply realized that we could not catch up. We’re talking 30X growth. The LivePerson team showed a lot of understanding of our business and pain points, explaining that Conversational AI was the right solution. We decided to take a bet on it, and it’s been successful by any measure you can ever think of.””