Podium

““From using Podium, we’ve actually come up with an additional sales process,” says Doug Steindl. “Previous to this, we had no way of getting into direct contact with a customer. What we do is we reply to them, and there’s a set of criteria that if we know that they want to buy based on those criteria, then we get the online team just to pick up the phone and call.””

“Ultimately, if your customers engage with you and you’re doing a good job and you’re helpful to them and you’re offering them the service that they want, the revenue follows. Podium makes all that stuff super easy.”

“I would absolutely encourage [music stores] to get on board with Podium. It’ll help them talk to their customers in a more efficient way, it will help increase their business, and it’ll help them be organized.”

““Our pet parents have actually been loving the curbside pickup and no-touch policy,” said Dr. Killian Lenahen. “We get on the phone, talk them through their pet’s exam, and never perform any services without their consent. It has been working out great.””

“Being able to see how many reviews and what our Google rating is compared to other providers is very helpful,” related Jones. “I’m a very competitive person, so I want to make sure we are in the top spot.”

“Since implementing Podium our reviews and ratings have skyrocketed,” related Jones. “What I realized was that when you don’t ask for reviews, you probably aren’t going to get them. And when you do get them they’re from disgruntled patients. We’ve been really pleased with the results and how quickly Podium has helped us improve our online reputation.”

“Over a six week period, we saw our ratings at those four locations jump from an average of under 3 stars to a 4.5 rating,” said Sandra Jones, Director of Marketing at Granger Medical Clinic.”

“I think Podium is the vaccine for COVID-19 in my retail store. If they are concerned to come in, we can chat with them online or over text.”

“Podium has been the best tool for us during these difficult times. It has helped us to better utilize curbside pickup by making ordering and paying convenient through texting. It has provided us a way to sell hot tubs virtually and get a down payment! We absolutely recommend it and love it!”

“I tell everyone about Podium. It is a non-intrusive way to interact with customers. We actually have had one of the busiest months for the year and have met our sales goal for this month and it is only April 16th”

““Life before Podium was a lot more cumbersome, slower, more difficult,””

““There’s no other service that we could pay for that could help in all of those areas,””

““Our conversion rate for the people that leave and then come back has least doubled,””

““I would argue it’s a 100% increase in web leads because we didn’t have a web chat before Podium,””

““The ease of communication with new and existing customers is the biggest benefit of Podium,””

““We chose Podium Reviews because of ease. And there was a noticeable bump in reviews when we started the automation,””

“If you want to be a company that can [gather] quick payments and monitor cashflow pretty quickly, Podium is a great option… there’s a lot of flexibility with it. So for smaller companies that want to be very communicative, this is definitely the way to go.”

““we’ve been able to significantly increase the number of feedback responses and reviews we receive, which allows us to respond to more customers and give us a larger digital footprint by having those increased reviews on the web.””

““They feel like they’re providing feedback that will actually turn into action. They feel thankful that you’re asking them and feel that they’re in good hands. So, having our customers know that we are there to learn what we can do to improve, hear what we’re doing well, and solve potential issues that may arise, that’s a big benefit for the business.””

““The text messages are set up in a way to feel more personal, rather than an email blast that they know is going to everyone.””

““It’s a much better, more personal experience to receive a text message than it is to receive an email,””

““It allows us to one, respond to more people that had an unpleasant experience, and two, react to customers that had a positive experience. And at the end of the day, it helps significantly with SEO to have those Google reviews, which will end up having a dramatic impact on our organic traffic.””

““The increase in reviews we’ve seen with Podium has been significant,””

““The insight we get from that feedback helps us improve our customer experience in meaningful ways.””

““One of the biggest benefits we’ve seen since switching to Podium has been the increase in the number of feedbacks,””