Serval

“I don't see Serval as just being a core ITSM tool — I see it as a tool that any security team can use as part of their user access reviews or their day-to-day security operations.”

“We've saved days, not minutes or hours, but days of time of having to wait because Serval does a lot of the automatic provisioning for us.”

“Serval is performing all of the authorization logic for granting access to infrastructure for us, and it's doing it in a transparent way.”

“It's like having another teammate.”

“Serval empowers engineers to quickly ideate, test, and build authorization logic faster than anything I've seen. You're only limited by your creativity.”

““IT has always attracted people who love solving hard problems. Serval gave us that back. Instead of clicking through the same request for the hundredth time, my team is building things that actually matter. That's why we got into this work.””

““We went from 0% automation to 40% within our first three weeks. We really believe we will get to 70% or more in the next few months, and we can immediately use these actual, realized gains to redeploy our team thoughtfully.””

“Our IT Engineers will no longer be focused on tickets closed or CSAT or TTR. They'll be focused on revenue generation, days saved during accounting close, and dollars saved on SaaS elimination instead.”

“Companies build automations and never account for the cost to maintain them. With Serval, we can help someone build something, give them ownership, and it doesn't take up IT resources anymore.”

“We went from idea to working automation in under an hour. Someone says 'wouldn't it be nice if...' — and an hour later, that's a thing that actually happens.”

“The value in good automation tools is evidenced by how much companies were willing to spend in the old way of doing things. With Serval, you can simply talk to the system, explain what you need, and get great results very, very quickly. Except you don't have to incur those massive costs. That's a real no brainer.”

“I've been in IT for almost 30 years. I don't remember ever watching a technological leap happen right in front of my eyes — until that call. By the end of it, I was scraping my brains off the wall.”

““I’d credit Serval with helping us get to where we are today. Not just clearing our two-month ticket backlog, but giving us the capacity to build our engineering function so quickly and really push the boundaries of what we can do at scale.””

““A less informed person might ask why we're trusting a platform not to hallucinate when it runs a workflow touching sensitive environments. The power of the platform becomes clear once you understand what it's doing. You create the workflow and from that point on, it's deterministic. It's repeatable, executable code.””

““About fifteen minutes into the first call, I was like, okay, wait, this is fundamentally different from how ServiceNow is approaching this.””

“Using an AI bot to answer all of those questions for people allows me to answer things while we're sleeping, get people way quicker responses than we would if we were waiting for a human to interact,”

“We've been able to basically remove the need for any humans to be in the process except for that critical decision-making step.”

“We were able to onboard ~4,000 of our Mercor experts and it only took minutes.”

“Serval can grow with your team and make suggestions about how to handle those issues. The cost of having, effectively, a coworker to sit next to you and help support your team is near zero in setup from the start. Might as well just use Serval now.”

“Anytime I start building a new tech stack at a company now, it will always definitely include Serval.”

““The adoption rate of Serval is crazy, in a good way. People see how well Serval works for other teams and then they want to adopt it for themselves. And that adoption rate speaks volumes, because we're not marketing it internally.””

““It used to be 15 minutes per person, times 600. Now it takes as long as it takes for someone to hit approve.””

““The product fits a range of experiences. If you want something simple and easy to use, it's there. If you want something more advanced, it's there.””