Replicant

“With Replicant, we found a true AI partner. We don’t have to search for a new solution every time - we trust them to deliver.”

“Implementing Replicant at Sunrun has pretty much paid for itself. Not only have we been able to save money with the number of agents that we have on the phone, but the service is collecting money and... we're also able to enroll customers in autopay so that there's less chance of payments not going through every month.”

“Replicant is a true partner in helping achieve your self-service and strategic automation goals. They are going to make sure you understand every step of the process and that you are getting the most out of their platform.”

“Replicant was the best fit for us because of the partnership and their speed to implementation. When we dug around, we were confident in their ability to set up the platform as quickly as our team was ready to move.”

“Replicant has set a new standard for me in terms of what to expect from a vendor when it comes to process, organization, and communication.”

“Seasonal hiring used to be a massive effort that consumed the entire summer. Bringing on Replicant has reduced the need so significantly that now you hardly even hear about it.”

“Replicant was able to meet or exceed our goals across all major metrics, but more importantly, our partner restaurants preferred the AI solution. During our initial pilot we spoke with numerous merchants who explained they preferred speaking with the AI agent since the kitchen is often noisy and the robot is clear.”

“With Replicant, we’ve unlocked a new level of visibility into what drives calls to our contact center. The platform’s insights have empowered us to identify patterns, improve processes, and implement AI automation where it matters most.”

“We were pleasantly surprised by how quickly our senior members embraced the automated system. Their willingness to engage with this technology exceeded our expectations and significantly contributed to the success of our implementation.”

“With Replicant answering so many calls, supervisors actually get to supervise and coach agents, instead of helping out with the call queue themselves. It’s ‘command’ more than ‘reprimand’. It’s a career, not a job.”

“Merchants preferred speaking with the Thinking Machine since the kitchen is often noisy and the robot is clear.”

“Replicant has taken seasonality out of the equation. Whether one or 10K calls, the Thinking Machine handles them.”

“Having implemented Replicant, we are prepared for whatever may come. Whether it’s an economic downturn, a spike in call volume tomorrow, or hiring challenges, we will be able to answer calls because of the automation we already have in place.”

“Replicant takes up to 700 calls a day, which is pretty huge," said Wyszynski. "That’s the kind of thing that contact centers without automation are missing out on. We’re taking those very repetitive calls off our agents’ plates and upleveling them to learn new skills and spend more time with patients.”

“Replicant was extremely responsive from the start and able to move really quickly. That’s the thing we loved," said Wyszynski. "We would set a meeting, it would happen, and we’d immediately get a follow up. We had already wasted enough time talking to another vendor. With Replicant, it was a match made in heaven right away.”

“Call volumes were crazy before Replicant," said Wyszynski. "That caused long hold times and high abandonment rates. We needed a way to automate straightforward requests so live agents could help the patients that really needed help with the harder things.”

“Working with Replicant has been kind of like an extension of our SMIL team because they've been so involved. It's been a dream to work with them, it truly is unlike any other company we've worked with.”

“If I had to give one piece of advice to any transportation contact center that hasn't started automating, it would be what are you waiting for?” asked Parker. “Any time you can increase employee satisfaction and get agents to stay longer, the return is astronomical.”

“As a state agency, getting support to redo the whole company's phone system is hard to justify,” said Namecca Parker, General Manager of Paratransit/Access Link. “A solution like Replicant that complements what we do makes much more sense.”

“One of the things I loved about Replicant early on was the very low latency experience. Other vendors skirted around the voice issue, but when voice comes in, latency's the issue. Replicant was by far the leader in that space.”

“"The reason you got our business is because you're honest, straightforward and responsive," said Bowman. "You were very inclusive with my team, showing them how things work and making them part of the build process. There was just a lot of transparency, openness, and honesty. You would hope this isn't true, but you just don't see that everywhere."”

“"Last year's biggest win for us wasn't just the $1.5 million dollars we saved with automation," said Bowman. "Replicant’s AI agents were really good at showing us what we weren't doing well. It’s collecting information to show us what are the obstacles, where people are getting stuck. We can use that data to design a better process, to design a better website, to start new solutions."”

“"Automation has become integral to what we do. Our business is dramatically different today with Replicant," said Mike Bowman, former Senior Director of Operations at ECSI. "It’s really made a difference in our employees’ lives and the experience from the borrowers and parents who call us, as well as how we run our business."”

“Replicant has taken seasonality out of the equation. Whether one or 10k calls, the AI agent handles them.”

“Replicant was able to meet or exceed our goals across all major metrics but more importantly, our partner restaurants preferred the AI solution,”