Netic

“From the minute I met the team, you could see the future laid out. Not going with Netic was just not an option,” says Dennis. “The amount of communication and connection to my pain points was unmatched. I knew Netic would be able to dive deep into oil delivery and help us serve our customers.”

“With AI call scoring, I don’t just get 10 calls scored. I get every single one scored, and we’re able to analyze the trends and we’re able to coach those and we’re able to pinpoint what really matters.”

“The one thing I would say first and foremost to another CFO is Netic is a force multiplier. There's a lot of talk about AI right now. Netic has proven to us that it's real.”

“The ROI on Netic is extraordinary. Not only from a cost-savings perspective, but from a revenue capture and capability perspective as well. It has allowed us to capture tens of millions of dollars in inbound calls, as well as the ability to outbound more effectively and reach our customers where they are.”

“Netic is never going to have a bad day. It’s always going to be the same across the board. The demeanor’s not going to change. Every single time the customer gets consistency across the board. So it’s been really good for us.”

“Our call hold queue has dropped dramatically by putting Netic first,” says Jake Winchell, Paschal’s Director of Sales and Marketing. “We’ve been able to book more jobs, just having Netic available 24/7. We’ve actually booked over 24,000 more jobs this year than we did in prior years using Netic.”

“One of our favorite things about working with Netic is they're truly world-class engineers,” says Jake Winchell, Director of Sales and Marketing. “We've had calls at 8, 9, 10 o'clock at night and someone's there. They respond 24/7. With most of our vendors, we don't get that.”

“Netic enables us to continue to double every two to three years while keeping the headcount in our call center flat. Whether we’re doubling or tripling the business, whether we’re adding one location or six locations, Netic is a scalable solution. It's the best in the business, point blank, and we're going to stay where we're at.”

““What really stands out with the Netic team is they're truly focused on their customer, the contractor,” Evin says. “That’s the fundamental difference I've seen.””

““Netic is making our service ten times better,””

“"Netic changed the way my call center runs. I have one channel, I can reach out anytime, and things change immediately ."”

““The difference that Netic has is their level of service and their knowledge level is unbelievable. Within seconds they can fix internal problems, and that ultimately translates to a better customer experience,””

““We were taken aback by the quality of the voice technology. I've been disappointed before, but now I was asking where do I sign?””

““With Netic’s autonomous AI, our maintenance schedule fills up weeks in advance, without the chaos,” Angela says. “We’re recovering thousands in missed revenue and providing a smoother, more convenient experience for our most loyal customers.””

““I’ve spent countless hours listening to these calls. I became increasingly confident that Netic was ready to serve our customers at our standard,” Chris says. “It’s been a game-changing partner because they’ve allowed our people to focus on the work only humans can do.””

““Without that consistency, you aren’t optimizing for revenue,” Chris says. “Netic ensures the call is scheduled where it makes the most sense for the business.””

““Prior to Netic, we would have seen abandoned call rates of 30% to 40% during a surge like that,” Chris says. “With Netic, we scaled our capacity instantly. Every caller got a response.””

““Our partnership with Netic marks the first time we’ve engaged regularly with the actual engineers designing the products we’re using,” Chris says. “They have the operational chops to actually deliver for the home service category.””

““Initially, I had a very healthy degree of skepticism,” Chris says. “AI has become a massive buzzword. For every one good tool, there are 99 bad ones. I had to really pull at the thread to see what was real.””

““We’re now able to combine customer data with external signals like weather patterns to target exactly who needs service, when they need it, instead of pouring our marketing budget into traditional lead generation channels which would have become oversaturated and costly. The ROI was obvious within weeks, not months.””

““Netic allows us to reach audiences targeted to specific goals and execute campaigns in a way no other platform can. It has fundamentally changed the feedback loop between our initiatives and our growth.””

““Customers have really loved their interactions with PJ,” says Chelsea. “You feel like you’re talking to a Bay Club member specialist, not AI. ””

“Stephanie sees it the same way: “ It was a seamless transition. They did the heavy lifting. One of Netic’s slogans is ‘we’ll run through walls for you,’ and we’ve really seen it. ””

““They understood the systems we already had in play, and they guided us through the integration,” Joanne remembers. “ Netic delivered where we need the most support .””

““We’ve selected a great partner in Netic.””