Salesforce is the #1 AI CRM, helping companies become Agentic Enterprises where humans and agents drive success together through a unified AI, data, and Customer 360 platform.
Salesforce eliminated 86 roles in sales, administrative, and technology/product functions across its Agentforce, MuleSoft, and Marketing Cloud teams, per Quartz. The core Agentforce engineering team was not affected.
“Salesforce Professional Services has been a great partner on this journey with us … and we’re seeing value fast.”
“Not only have they provided the right level of software for where we’re going, but they’ve also provided talent that’s helped us accelerate where we want to go.”
“We’ve been able to build out lead-to-cash processes, incentive flows, and approval workflows, all within Salesforce’s flexible platform.”
“Agentforce’s inherent ability to connect with CRM and MuleSoft, combined with the security layer and traceability of AI processing, made it the safest and most efficient choice for us.”
“Agentforce takes us to a whole new level. We offer so much, and now Agentforce can help our customers navigate all of it to find exactly what they need.”
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“We were blown away by Agentforce right away. You get the cellophane off the software, get it installed, and it’s like, okay, that actually works.”
“Salesforce is like switching from a screwdriver to a power drill. Moving from coding everything to low-code or no-code speeds up time to market.”
“We chose Salesforce because of the power of the platform. That platform is expansive. That platform is trusted. That platform allows us to innovate very quickly across all of our customer bases.”
AI 发布与合作伙伴
Salesforce 在 AI 方面发布了什么,以及与谁合作。
发布Campaign OptimizerCampaign Optimizer automates the full campaign lifecycle, using AI to analyze, generate, personalize, and optimize marketing campaigns based on business goals.
发布Sales CoachSales Coach provides personalized role-play sessions for sales teams, using Salesforce data and generative AI to help sellers practice pitches and objections tailored to specific deals.
发布AgentforceAgentforce uses large language models to analyze and understand the full context of customer interactions or an automated trigger, then reason through decisions on the next steps autonomously.
发布Salesforce StarterSalesforce Starter provides sales, service, and marketing tools and an AI and CRM platform that can grow with a business.