Jem

“Before we joined Jem, we used to process 80 staff loans a month and it was an admin nightmare. Now, we just send our employees to Jem when they are in financial stress. It has been such pleasure and our employees absolutely love it.”

“It's not just 5,500 people, it's 50,000 people. Jem has transformed the lives of not just Meridian employees, but their extended families too.”

“There are very real repercussions when guys go to loan sharks. R400 suddenly balloons to R2000, R3000. EWA gives me great peace of mind.”

“Our employees love it! When they are on lunch, they log into the WiFi in the store and check out what is going on in Jem, without us asking them to. They check it themselves, and they are excited to see if there are any updates for the day. I can't tell you how much you have helped us.”

“We had a very good rollout with the Jem team. It was seamless, with no issues, and that makes it very easy for us to implement things. We’re well over 80% registration, and I’m very impressed that it’s that high given the locations our team are working at. The dashboard is easy and simple to use, and it gives us more control over what happens on our sites.”

“When I first saw Jem’s announcements feature, I thought ‘this is something we’d actually use’. It’s very straightforward, and our people clearly agreed. We had 84% of our staff registered in four days.”

“Before Jem, an advance meant filling in a form, getting director approval and waiting for a set pay day, so our people didn’t always get the money when they needed it. Now they can get their payslips themselves without asking us. We went live within four days of signing, and after our first payslip run I honestly think Jem has saved me about two days of work every month.”

“The way Jem takes a client through launch felt quite unique. There was a lot of clarity, so I never had the headache of wondering what’s next. And it works. Our people were so excited that they can finally make requests on their phones, they have autonomy to a level that just wasn’t possible before. And their team is such a help, they’re always available.”

“I used Jem at my previous company, so I brought them with me to South Group! That’s the biggest endorsement I think I can give, I didn’t want to go back to working without it.”

“Working with Jem these past years has been great, and we’ve come a long way. Tracking leave manually made our HR audits really hard, so when they came to us with a solution, I was so relieved. Jem cuts down so much of the paperwork for us, I’m so happy we’re here today.”

“The Executive AI session with JemX was a turning point for our team. Seeing real, already built tools instead of theoretical use cases made the value of AI visible. JemX’s honest, hands-on style built trust in the room fast, even among the more sceptical voices. The team is excited to embed AI into SINANI safely, responsibly, and at scale.”

“What keeps me motivated and proud to be working at Jem is being part of a team that makes the average deskless employee a lot better. Makes me feel like I am actively contributing to making South Africa great.”

“Best two hours we’ve had on AI in the last 18 months. Left totally inspired and ready to tackle this huge change we have coming for us.”

“Jem is one of our most innovative, forward-thinking service providers. We love the team. We love their energy, and they have made a huge difference to how we connect with, manage, and reward our 18,000 employees at Servest.”

“We backed Jem because it sits at a powerful intersection: essential workforce software that lets companies build a deeper relationship with their people, trusted employer distribution, and embedded financial services that save everyday South Africans meaningful amounts. The result is not merely a collection of products. It is an increasingly valuable distribution and operating layer between employers and their workforces.”

“AI was something we just spoke about… until Jem came along and showed us what they’ve done in their business. They gave us a peek into what’s possible, taking something that felt so out of reach and out of our expertise. Since then, there’s been no turning back, and we’re well on our way to becoming AI-native.”

“Jem was amazing. Within two days, no questions asked, you switched everything back on. The first WhatsApp message I sent out through Jem again to say ‘Jem is back’, I could hear the cheers from all the sites at my house. There were not just sighs of relief from management. There were literal cheers of delight.”

“If you get the chance to spend some time with the JemX team on AI, take it. I haven’t seen another leadership team further ahead.”

“I absolutely love working with the Jem team. They are forward-thinking, stick to their promises, and are attentive. Whenever we’ve had issues or concerns, they work with us through them. A great team, and I can’t recommend them highly enough.”

“We’ve received really great feedback since we launched Earned Wage Access. It’s really helped our employees avoid loan sharks and get out of debt.”

“This is a team to back. Having been with Jem for over five years now, Truda has really seen a big difference by using Jem. Our staff love the product, and our HR & Ops teams find their platform incredibly easy to use. They are good people who are highly personable and spend the time getting to know what we do. We love working with them and can’t recommend them enough.”

“I love working for Jem because I know that the work I do contributes to meaningfully changing the lives of both our customers and Africa’s deskless workforce for the better.”

“For us, a unified employee experience is essential and we partnered with Jem for the reach the platform provides. We’ve seen across so many of our franchise groups how Jem has opened clear lines of communication to our team members and allowed us to support them, inform them and drive the business outcomes directly.”

“As a law firm we’re cautious by nature. JemX gave us the confidence to move - and a clear view of where the real risks are.”

“We were one of the early adopters of Jem, and we’ve seen a huge difference in the impact it’s made for our employees. We started simply, using it for communications and payslip delivery, but we now have the full suite in place. Our employees are thriving with document delivery, financial benefits, and communications all in one place, and it’s saved our payroll team a huge amount of admin burden and time.”