Svix

“Managing our own webhook system was a nightmare... Ever since we added Svix we are all at ease. No more retries, no more endpoint failures, no random webhook errors. We had our best engineers working on it, and they are now free to focus on innovating on our product.”

“Svix's platform is reliable, fast, and makes our lives easier by handling the complexities of webhooks, allowing us to deliver a better experience for our users.”

“Adding Svix to the mix was definitely the right decision for us. In addition to happy customers, our engineers have their evenings back.”

“Svix had a level of product maturity and a brand that we were very comfortable with putting in front of our customers. Brex customers have a certain expectation of us, and we need partners that can deliver at that level.”

“Svix is absolutely fantastic. It's fast, it's reliable, and we no longer have to think about webhooks.”

“One benefit of Svix is that it improved the business by having happier customers, and happier customers make for a whole lot of better things.”

“We would sometimes have some suggestions for improvements to the product to make things even more ergonomic for us. We would suggest them to Svix in our shared Slack channel, and most of the time it would magically show in the product the next day, or at most the next week. It's an amazing experience.”

“We have customers that absolutely rely on webhooks, and they were unhappy with the current system. We had to fix it, and with Svix it was a relatively low effort to fix a very visible piece of poor experience in our platform.”

“We now felt confident with our webhooks system, and could trivially start sending more types of webhooks.”

“Webhooks are not an easy thing to build. You can do an OK or even decent job, but doing webhooks great is a real challenge.”

“That's the beauty, that's what makes this whole thing a home run. Even if you build an amazing product, you can't please everyone. That's the magic of building something extensible, you empower people to solve their unique problems.”

“We just needed something that would scale with us, and I'm really happy for choosing Svix. It's one of the only providers that is still a great fit as our volume and team grew. No downtime, no issues, just reliably working in the background.”

“We decided to focus on the what differentiates Resend, and leave the webhook infrastructure to someone that knows how to build and scale webhooks infrastructure.”

“We started by offering an API, and very quickly, much more quickly than I thought, people were bringing up webhooks all the time. They all said it's great that we have an API, but what about webhooks?”

“The biggest compliment you can pay an infrastructure provider is that after integrating them, you don't need think about them ever again. It's how I felt about Heroku, how I feel about AWS S3, and how I feel about Svix.”

“The Svix support has been excellent and very helpful. Though the best support is when you don't need support, and that's been our experience with Svix. We are very happy about that.”

“Performance and latency have been top-tier. We have weird usage patterns, for example at 9am millions of people get into their sales calls and daily standups, we send tens of thousands of events within a very short amount of time, and have never run into any issues with Svix.”

“With building your own infrastructure you can't win, you can only lose. If you do a really good job and spend a lot of time on it the rest of the product suffers. If you do a bad job you get instability. Either way, your customers are unhappy with the result.”

“It turns out there are a lot of customer-facing dashboards you have to build for easy webhook operations.”

“Webhooks have a surprising amount of hidden complexity. Like other pieces of infrastructure, building an initial version is easy, you can do it in five minutes. Though it starts getting really painful when you start operating at scale, or when things start going wrong.”

“Webhooks are the most natural way for us to keep our customers up to date with the status of our bots. If we didn't have webhooks, our API would be awful.”

“Support was great. We rarely needed to contact you as everything worked very well, but for the few times we did it was very easy. You responded promptly, were super helpful, and helped us get our question resolved quickly.”

“The difference in how we support our customers with their webhooks has been transformational. First of all there's much less of it, as the customers can self-serve, but also our ability to help them greatly increased. Not to mention that less technical people can now provide support as the application portal is so easy to navigate.”

“We got great feedback from our customers about our new webhook system, especially when it comes to the low latency and increased visibility.”

“The experience with Svix was so good, that it made us start considering using vendors for other parts of the stack. If we can replicate the Svix experience there it would be well worth it.”