Description
The Field Technical Support Representative provides pre-sales, post-sales, and service-delivery support for complex enterprise and corporate accounts, including installation guidance, customer issue resolution, proactive monitoring, break-fix site support, and escalation coordination. The role also mentors team members, coordinates departmental work, identifies process improvements, and supports functional project teams. It requires 6–8 years of related work experience, offers 75% travel, and pays $25–$38 USD per hour for United States candidates.
