Description
L7 Solutions is hiring an experienced IT Support Escalation professional to provide remote and on-site support for PCs, networking equipment, servers, firewalls, and desktop software. The role handles complex technical issues, escalates unresolved cases, supports Microsoft, virtualization, network, cloud, disaster recovery, and remote-access technologies, documents incidents and maintenance, and communicates with customers and internal teams. Candidates should have relevant IT certifications, strong communication and diagnostic skills, and the ability to work collaboratively. The position offers a $60,000–$70,000 annual compensation range, health, vision, and dental benefits, retirement matching, reimbursement, incentives, training, and advancement opportunities.
