Description
Mastercard is hiring a Manager, Financial Institutions – Customer Success to serve as a strategic liaison for financial institution clients. The role owns executive-level relationships, manages the client success lifecycle from onboarding through adoption, growth, renewal, and retention, develops strategic account plans, identifies upsell and expansion opportunities, monitors client health, and partners with Sales, Product, Technology, and Operations. The position requires customer success or account management experience, senior stakeholder relationship management, analytical skills, and familiarity with SaaS, API-based, or platform-driven solutions; financial institution, fintech, open banking, and payments experience are preferred. The role is based in Salt Lake City, Utah, with a base salary of $118,000–$171,000 USD.
