Description
ScentAir is seeking a Technical Support Representative to join their team in Charlotte, NC. This full-time mid-level position involves providing exceptional pre-sale support, troubleshooting, and diagnosing problems for customers using ScentAir's environmental fragrance systems. Responsibilities include answering calls, analyzing issues, collaborating with sales teams, supporting field technicians, initiating tech cases, monitoring case progress, maintaining phone coverage, creating work instructions, and coordinating with other departments to expedite shipments.
