Description
The Technical Support Representative provides customer support for Wavelynx access-control products, including readers, control panels, and integrations. The role handles phone, email, and chat inquiries; hardware and software troubleshooting; remote diagnostics; RMA processes; product installation and configuration guidance; API and firmware support; documentation; and customer and integrator training. It requires a mid-level technical support background, preferably in access control or security, along with CRM, ticketing, productivity, troubleshooting, communication, and analytical skills.
