empathy
Estate & Legacy Planning
Empathy partners with leading organizations to support people through life's transitions, from estate and legacy planning to loss and leave support.
Hiring now
Is empathy hiring?
Yes. As of October 2, 2026, empathy has 10 open roles on Metaintro.
Open roles
Newest first. Pay shown when the posting lists it.
- Commercial Operations Business Value and Strategy ManagerProduct/Project ManagementNew York · Hybrid · $100K – $140K/yrNew YorkHybrid$100K – $140K/yrAug 25, 2026
- Strategic Account ExecutiveSalesNew York · Remote · $160K/yrNew YorkRemote$160K/yrAug 17, 2026
- Enterprise Client Success ManagerCustomer SupportNew York · Hybrid · $140K – $160K/yrNew YorkHybrid$140K – $160K/yrAug 17, 2026
- Bilingual Care ManagerCustomer SupportSurprise · Remote · $24 – $26/hrSurpriseRemote$24 – $26/hrAug 17, 2026
- Strategic Account ExecutiveSalesSurprise · Remote · $160K/yrSurpriseRemote$160K/yrAug 16, 2026
- Head of People, USHuman Resources/Talent AcquisitionNew York · Hybrid · $180K – $200K/yrNew YorkHybrid$180K – $200K/yrAug 16, 2026
- Field Marketing ManagerMarketingSurprise · RemoteSurpriseRemote—Aug 14, 2026
- Financial ControllerFinanceNew York · Hybrid · $140K – $170K/yrNew YorkHybrid$140K – $170K/yrAug 9, 2026
Hiring pattern
How fast empathy is adding roles, and how they're set up.
New roles each monthRoles first posted in the month
How roles are set upShare of open roles
Customers
All 27 companies empathy names as customers.
Customers hiring now8
- AAT&T7,760 open roles
- CarMax1,238 open roles
- PPrudential475 open roles
- TTransamerica167 open roles
- Symetra83 open roles

- Lincoln26 open roles

- Aflac10 open roles

- WPS2 open roles
Case studies8
- WWichita Public Schools (WPS)
- MMetLife
- Olympus Property

- NNew York Life
- TThe Guardian Life Insurance Company of America
- WWichita Public Schools
- TThe Center for Youth & Family Solutions (CYFS)
- CCroda
Other customers11
- PPrudential Financial
- GGuardian
- IIMA Financial
- CCYFS
- Lemonade

- SSecurian
- HHIG
- VVoya
- AATT
- NNYL
- AAmica
What their customers say
Quotes from people at empathy's customers.
“After you lose someone, you come back to work, you’re still grieving, a lot of times you might only take off a matter of days, maybe a week. It’s not long enough. So, Empathy provides that extra layer of support. [Employees] can access the [loss support] app any time of day.”
“I'm glad that it was offered because again, it has helped, it has helped me tremendously.”
“We have a mission to provide financial security for as many people as we can, and partnering with Empathy allows us to expand that mission.”
“We're always looking for solutions that can meet people where they are, whether that's people to support them or technology… Empathy fits perfectly into that experience.”
““Empathy seemed like a natural extension of the way that we care for employees in the group life insurance space, because we recognize that it's such a significant life event for someone to lose a loved one.””
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““I want every new hire to hear about Empathy on day one, and the more turnkey materials the Empathy team sends us, the easier it is for my team to keep engagement high.””
““We started getting emails from people across the company - even our corporate counsel - saying ‘this is really cool.’ Employees caring for aging parents understood the value that Empathy would bring them later and those welcoming a new baby or moving into a new hour appreciated the ability to leverage LifeVault.””
“Implementation was simple and the cost made sense. We have a good EAP, but it only goes so far. Empathy fills the gaps.”
““LifeVault was the piece that took me over the top. It was a total no-brainer for our young team going through life’s meaningful milestones. They are best-positioned to benefit from education and guidance on estate planning, especially when it’s made so simple.””
“Our partnership with Empathy has enabled us to provide support to our beneficiaries beyond the core of what we do as a life insurance company”
“All of a sudden, the things that we've always done, paying claims, paying dividends, now are coming to life in brand new ways that I think, well, I know because our beneficiaries have told us they never really expected.”
“With Empathy, we’re not just offering beneficiaries a check, we’re offering them resources in a time in their life when they’re confused, they don’t know what to do.”
“Empathy provided the pathway for a peace of mind while I could focus on our healing journey as a family.”
“Empathy helps you along the way- whatever your grief timeline is. They live up to the name.”
“There's very few benefits that can really change the culture overall. A program like Empathy can really highlight the reason that we're offering these benefits: We care about you, we care about your families, and we care about your overall health and wellbeing.”
“The big reason that Empathy kinda stuck out in our mind is it really matched what they were trying to do from a culture standpoint at Wichita Public Schools.”
““Our supervisors now have language, tools, and a plan. They know how to support the person who’s grieving, keep the team steady, and respect privacy - exactly what we needed.””
““LifeVault took the fear out of estate tasks. It’s simple, accessible, and families can be included. Our staff keep telling us how grateful they are for that.””
““We try to find ways to successfully integrate what our employees are doing at work into their lives, and help them navigate challenging times. We call that Work-life integration, which is a better fit to our line of work than Work-life balance. Empathy is playing a central role in enabling this approach."”
““We tailor our benefits to the hard parts of life our teams face. EAP helps, but it doesn’t really dive into grief and loss. We needed something our employees and their families could turn to right away, not another referral that leaves them on their own.””
“This app is my lifeline to physical, emotional and mental stability. There are days where I can cope just fine, but when grief takes over I turn to my app.”
““We’re in the business of chemistry, but the most powerful connection we can create is human. Empathy helps us do that.””
“I have been using this app for over a year now and I don't know how I'd make it without it some days. I've reached out and they've reached back. I am so appreciative to have this.”
““I want every new hire to hear about Empathy on day one.””
“"Empathy helps support CarMax's continued focus on well-being and creating an iconic experience for our associates"”
“"Empathy and the technology and the platform it provides just allows that claims adjuster to provide more of that by using technology to keep the beneficiary better informed about the entire process."”
““Our supervisors now have language, tools, and a plan, exactly what we needed.””
“The NPS for Empathy is really off the charts. I don’t think it’s a surprise, you meet those significant needs for employees at those really critical moments and they’re going to be very grateful”
““It’s such a natural fit. The fact that [this carrier] offers Empathy made our decision so much easier! It’s one of those partnerships that just makes sense - for them, for us, and most importantly, for our people.””
““Even when people don’t need access to Empathy’s product right away, or need time to find the strength to deal with the loss, they remember that this benefit is available to them. It comforts them and tells them they’re not alone. That matters more than anything.””
AI launches and partners
What empathy has launched and who it works with on AI.
- LaunchAI-driven toolsEmpathy offers AI-driven tools to prepare for hard conversations and work through emotional blockers.
- LaunchAI-powered care supportEmpathy pairs a trained human Care Team with AI that handles triage, routing, and personalization.
- LaunchEmpathy CareOSEmpathy CareOS is the AI layer that lets the team deliver fast, accurate, personalized support to people on leave, in their own language and in line with local regulations.
- OperationsBespoke AI operating systemEmpathy’s bespoke AI operating system lets the Care Team deliver fast, accurate, personalized support to millions of families, in line with local regulations.
Skills they ask for
Most frequent across open postings.
Most requested skills
- Communication
- Communication Skills
- Salesforce
Tech stack
- Analytics
- Google Analytics 4
- CMS
- Contentful
- Sanity
- Security
- CookieYes
- Libraries
- Tailwind CSS
- Frameworks
- Next.js
Company facts
- Headquarters
- New York, US
- Founded
- 2021
- Industry
- Estate & Legacy Planning
- Sector (NAICS)
- Professional, Scientific, and Technical Services
- Website
- empathy.com
- Careers
- empathy.com/careers
Roles by location
Where empathy is hiring. Pick a city to see its roles.
Questions about empathy
- Is empathy hiring?
- Yes. As of October 2, 2026, empathy has 10 open roles on Metaintro. The most are in Customer Support (2), Developer (2), and Sales (2).
- Where is empathy hiring?
- empathy is hiring in New York, Surprise, and Tel Aviv, with the most open roles in New York.
- Does empathy offer remote or hybrid work?
- 5% of open roles are hybrid and 74% are remote.
- Who are empathy's customers?
- empathy names 27 customers, including AT&T, CarMax, Prudential, Transamerica, and Symetra.
- What skills does empathy look for?
- Its open roles most often ask for Communication, Communication Skills, and Salesforce.