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empathy

Estate & Legacy Planning

Empathy partners with leading organizations to support people through life's transitions, from estate and legacy planning to loss and leave support.

Is empathy hiring?

Yes. As of October 2, 2026, empathy has 10 open roles on Metaintro.

Open roles

Newest first. Pay shown when the posting lists it.

Hiring pattern

How fast empathy is adding roles, and how they're set up.

New roles each monthRoles first posted in the month

11
8
0
0
JulyAugustSeptemberOctober
October: 0 new roles.

How roles are set upShare of open roles

5%
74%
5%
16%
HybridRemoteOn-siteNot stated
79% of roles are hybrid or remote.

Customers

All 27 companies empathy names as customers.

Customers hiring now8

Case studies8

Other customers11

What their customers say

Quotes from people at empathy's customers.

“After you lose someone, you come back to work, you’re still grieving, a lot of times you might only take off a matter of days, maybe a week. It’s not long enough. So, Empathy provides that extra layer of support. [Employees] can access the [loss support] app any time of day.”

Danielle Dettmer · Manager of Employee Benefits and Insurance Management · WPS

“I'm glad that it was offered because again, it has helped, it has helped me tremendously.”

Joie McCloy · Empathy User & Prudential Group Life Beneficiary · Prudential

“We have a mission to provide financial security for as many people as we can, and partnering with Empathy allows us to expand that mission.”

Mark Devine · Head of Life, Absence, and Disability · Prudential Financial

“We're always looking for solutions that can meet people where they are, whether that's people to support them or technology… Empathy fits perfectly into that experience.”

Mark Devine · Head of Life, Absence, and Disability · Prudential Financial

““Empathy seemed like a natural extension of the way that we care for employees in the group life insurance space, because we recognize that it's such a significant life event for someone to lose a loved one.””

Juliane Kowalski · Senior Vice President of Group Benefits · MetLife
Show 25 more quotes

““I want every new hire to hear about Empathy on day one, and the more turnkey materials the Empathy team sends us, the easier it is for my team to keep engagement high.””

Stephanie Grant · VP of People · Olympus Property

““We started getting emails from people across the company - even our corporate counsel - saying ‘this is really cool.’ Employees caring for aging parents understood the value that Empathy would bring them later and those welcoming a new baby or moving into a new hour appreciated the ability to leverage LifeVault.””

Stephanie Grant · VP of People · Olympus Property

“Implementation was simple and the cost made sense. We have a good EAP, but it only goes so far. Empathy fills the gaps.”

Stephanie Grant · VP of People · Olympus Property

““LifeVault was the piece that took me over the top. It was a total no-brainer for our young team going through life’s meaningful milestones. They are best-positioned to benefit from education and guidance on estate planning, especially when it’s made so simple.””

Stephanie Grant · VP of People · Olympus Property

“Our partnership with Empathy has enabled us to provide support to our beneficiaries beyond the core of what we do as a life insurance company”

Sean Madgett · Vice President · New York Life

“All of a sudden, the things that we've always done, paying claims, paying dividends, now are coming to life in brand new ways that I think, well, I know because our beneficiaries have told us they never really expected.”

Tommy Smoot · Vice President · Guardian

“With Empathy, we’re not just offering beneficiaries a check, we’re offering them resources in a time in their life when they’re confused, they don’t know what to do.”

Tommy Smoot · Vice President · Guardian

“Empathy provided the pathway for a peace of mind while I could focus on our healing journey as a family.”

Eva Ponder · AT&T employee · AT&T

“Empathy helps you along the way- whatever your grief timeline is. They live up to the name.”

Danielle Dettmer · WPS employee

“There's very few benefits that can really change the culture overall. A program like Empathy can really highlight the reason that we're offering these benefits: We care about you, we care about your families, and we care about your overall health and wellbeing.”

Adam Moret · Whole Health Practice Lead · IMA Financial

“The big reason that Empathy kinda stuck out in our mind is it really matched what they were trying to do from a culture standpoint at Wichita Public Schools.”

Adam Moret · Whole Health Practice Lead · IMA Financial

““Our supervisors now have language, tools, and a plan. They know how to support the person who’s grieving, keep the team steady, and respect privacy - exactly what we needed.””

Sammi Lord · Human Resource Director · CYFS

““LifeVault took the fear out of estate tasks. It’s simple, accessible, and families can be included. Our staff keep telling us how grateful they are for that.””

Sammi Lord · Human Resource Director · CYFS

““We try to find ways to successfully integrate what our employees are doing at work into their lives, and help them navigate challenging times. We call that Work-life integration, which is a better fit to our line of work than Work-life balance. Empathy is playing a central role in enabling this approach."”

Sammi Lord · Human Resource Director · CYFS

““We tailor our benefits to the hard parts of life our teams face. EAP helps, but it doesn’t really dive into grief and loss. We needed something our employees and their families could turn to right away, not another referral that leaves them on their own.””

Sammi Lord · Human Resource Director · CYFS

“This app is my lifeline to physical, emotional and mental stability. There are days where I can cope just fine, but when grief takes over I turn to my app.”

““We’re in the business of chemistry, but the most powerful connection we can create is human. Empathy helps us do that.””

Tiffany Taylor · Benefits Manager, North America · Croda

“I have been using this app for over a year now and I don't know how I'd make it without it some days. I've reached out and they've reached back. I am so appreciative to have this.”

““I want every new hire to hear about Empathy on day one.””

Stephanie Grant · VP of People · Olympus Property

“"Empathy helps support CarMax's continued focus on well-being and creating an iconic experience for our associates"”

Meredith Touchstone · AVP benefits · CarMax

“"Empathy and the technology and the platform it provides just allows that claims adjuster to provide more of that by using technology to keep the beneficiary better informed about the entire process."”

Sean Burgess · Chief Claims Officer · Lemonade

““Our supervisors now have language, tools, and a plan, exactly what we needed.””

Sammi Lord · HR Director · CYFS

“The NPS for Empathy is really off the charts. I don’t think it’s a surprise, you meet those significant needs for employees at those really critical moments and they’re going to be very grateful”

Matthew Phillips · AVP Benefits · AT&T

““It’s such a natural fit. The fact that [this carrier] offers Empathy made our decision so much easier! It’s one of those partnerships that just makes sense - for them, for us, and most importantly, for our people.””

Tiffany Taylor · Benefits Manager, North America · Croda

““Even when people don’t need access to Empathy’s product right away, or need time to find the strength to deal with the loss, they remember that this benefit is available to them. It comforts them and tells them they’re not alone. That matters more than anything.””

Tiffany Taylor · Benefits Manager, North America · Croda

AI launches and partners

What empathy has launched and who it works with on AI.

  • LaunchAI-driven toolsEmpathy offers AI-driven tools to prepare for hard conversations and work through emotional blockers.
  • LaunchAI-powered care supportEmpathy pairs a trained human Care Team with AI that handles triage, routing, and personalization.
  • LaunchEmpathy CareOSEmpathy CareOS is the AI layer that lets the team deliver fast, accurate, personalized support to people on leave, in their own language and in line with local regulations.
  • OperationsBespoke AI operating systemEmpathy’s bespoke AI operating system lets the Care Team deliver fast, accurate, personalized support to millions of families, in line with local regulations.

Skills they ask for

Most frequent across open postings.

Most requested skills

  • Communication
  • Communication Skills
  • Salesforce

Tech stack

Analytics
Google Analytics 4
CMS
Contentful
Sanity
Security
CookieYes
Libraries
Tailwind CSS
Frameworks
Next.js

Company facts

Headquarters
New York, US
Founded
2021
Industry
Estate & Legacy Planning
Sector (NAICS)
Professional, Scientific, and Technical Services
Social
LinkedIn · X · Instagram · Facebook

Roles by location

Where empathy is hiring. Pick a city to see its roles.

Questions about empathy

Is empathy hiring?
Yes. As of October 2, 2026, empathy has 10 open roles on Metaintro. The most are in Customer Support (2), Developer (2), and Sales (2).
Where is empathy hiring?
empathy is hiring in New York, Surprise, and Tel Aviv, with the most open roles in New York.
Does empathy offer remote or hybrid work?
5% of open roles are hybrid and 74% are remote.
Who are empathy's customers?
empathy names 27 customers, including AT&T, CarMax, Prudential, Transamerica, and Symetra.
What skills does empathy look for?
Its open roles most often ask for Communication, Communication Skills, and Salesforce.
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