Atera

“Atera has played a key role in helping us support businesses looking to move to a hybrid model for their staff. We were looking for a way to provide diverse support services to more of our clients, and quickly realized that Atera is going to be the tool that allows us to do this in a scalable fashion.”

““Atera is one of the most tech-forward solutions I’ve seen in a long time,””

““Before, they would always get the generic ‘we’ve got your ticket. Someone will reach out to you shortly. Now, there’s usually a response that makes them feel like we’re actually paying attention, even though it’s not a real person giving them that attention.””

““Users feel like they’re being responded to more quickly,””

““Because Robin responds to tickets right away, we blew our IRT metrics right out of the water. “”

““It just worked so well that it only took us around 30 days to decide to roll it out organization-wide,””

““Robin solves a lot of Tier-1 tickets, which most IT support technicians don’t want to do anyway. “”

““It’s not overly complicated like other systems we evaluated.””

““We were looking for a partner that at least had AI on their roadmap,””

““At around 500 tickets a month, Atera’s Robin is saving our IT team ~200 hours a month. It touches almost every support interaction we have. It’s not just resolving issues, it’s reshaping how employees perceive IT support at CCI. “”

““As we grow, we are gradually adding more and more of their services to increase our efficiency and deliver even better support to those that matter most, our clients.””

““We are very happy with everything Atera has provided our business,””

““We asked for more support and Atera delivered.””

““We are always learning about more functionality and Atera continues to add to their IT management platform each month,””

““It was great to be able to launch scripts without the user being involved.””

““The accessibility of scripting and APIs are tremendous,””

““Minutes count in supporting clients, and Atera’s dashboard makes it easy to get the reporting and system details we need for our clients,””

““Atera’s technology is so good that it has become second nature for us,””

““Offering so much in such a simple package, Atera has revolutionized how we support our customers and how we manage our business,””

““Atera was the best fit for what we were looking for. It’s easy to use, easy to install, doesn’t interrupt the flow of our clients, and drives efficiency in our daily business processes. ””

“Atera is not just a tool; explains Teixeira, “it is a complete, reliable, and innovative solution.”

“Since integrating the Atera platform into our operation, we have achieved excellent growth, reaching more than 200% in the last 2 years. Atera played a crucial role in improving efficiency in serving our customers, raising the quality of the services we offer, and ensuring security in the management of our customers’ IT environments.”

“Le générateur de scripts Open AI d’Atera a changé la donne pour mon équipe. Au lieu de faire appel à un moteur de recherche et de perdre du temps à trouver le bon script à exécuter, il nous suffit de décrire le problème et nous recevons en quelques secondes un script à examiner et à exécuter sur les appareils à distance. Cela a considérablement amélioré le temps de résolution.”

“Der Open AI-gestützte Skriptgenerator von Atera hat für mein Team das Spiel verändert. Anstatt eine Suchmaschine zu bemühen und Zeit damit zu verschwenden, das richtige Skript zu finden, beschreiben wir einfach das Problem und erhalten innerhalb von Sekunden ein Skript, das wir überprüfen und auf den Geräten ausführen können. Das hat die Zeit bis zur Problemlösung drastisch verkürzt.”

“Atera has provided us with a seamless communication process, allowing us to address end user needs effectively. With Atera’s AI suggested solutions, we can promptly and efficiently resolve end user issues, ensuring a smooth and satisfactory support experience.”