Customer Support & Technical Troubleshooting at eddyson US

Setup: Hybrid
Location: Atlanta, Georgia
Type: Full-time
Posted: Jan 23, 2026

Description

Eddyson is seeking a Customer Support & Technical Troubleshooting Specialist to join their growing US support team. The role involves providing first and second-level technical support for B2B customers using their cloud platform, diagnosing and resolving technical incidents, leading technical onboarding, configuring integration methods like Cloud EDI, APIs, SFTP, AS2, and AS4, and contributing to process development. The specialist will collaborate with global teams, focusing on shaping customer support, scaling operations, and establishing Eddyson as a trusted partner in the US market.

Required Skills

Cloud Platforms
Technical Support
Troubleshooting
Customer Onboarding
Integration Methods
Process Development
Problem-Solving Skills
Communication Skills

Additional Information

Required Previous Experiences: Experience with B2B integrations, EDI, or related technologies.
Technical aptitude with cloud platforms and integration protocols (APIs, SFTP, AS2/AS4).
Strong problem-solving skills and ability to troubleshoot technical issues independently.
Excellent communication skills with both technical and non-technical audiences.
Comfortable working in a startup-like environment within an established company.
Self-motivated with high ownership and accountability.
Preferred Qualifications: Previous customer-facing support or implementation experience.
Familiarity with EDI standards (X12, EDIFACT, etc.).
Experience with ticketing systems and support workflows.
Background in SaaS or cloud-based solutions.