Lorikeet

““CX opportunities feel endless now. We’re excited about the power of Lorikeet and how it can help us scale without losing the human touch.””

““Lorikeet handles actionable, process-based workflows seamlessly.””

““The Lorikeet team loves untangling complex models — they know exactly what issues we’re solving for.””

““We actually started with Lorikeet with the hardest jurisdiction for year-end, like the nuances of Australian tax.””

““If we couldn’t use Lorikeet anymore, I’d cry. We’d need to hire four new people immediately.””

““What made me most excited was launching Buddie quietly, and within minutes, patients were using it and getting immediate answers – at all times of the day.””

“Lorikeet’s customer satisfaction scores are now nearly on par with that of our human agents. They can help users troubleshoot step by step complex blockchain issues and can independently check “on-chain” transaction status on the 10+ blockchains we support.”

“We were very impressed with the results Lorikeet delivered, but we also highly valued Lorikeet being a thought partner, helping us take our support to the next level.”

““We trust Lorikeet to help us help our customers, and get them real answers.””

““We’re excited to explore other ways Lorikeet can help us grow Flex — like through email or voice support. That way our human agents can focus on solving more complex customer challenges.””

““We tested AI solutions head-to-head and Lorikeet was a winner in every metric.””

“Lorikeet’s AI agent is fantastic at connecting customers to the information they want and providing them with near-immediate answers. Its responses are surprisingly brilliant, answering questions in ways we hadn't considered based on its training on our knowledge base. We learn from them, and our customers get answers much faster. It’s a win/win.”

““Our category is competitive — so having Lorikeet to support our growth while improving our customers’ experience is essential.””

““When Lorikeet hands a ticket over to a human, the investigation’s already been done — the human agent can take the action and get a speedier resolution.””

““Lorikeet understands the whole context of a conversation, not just a simple question.””

““Support's not about doing more with less — it's about doing better with more. With Lorikeet we’re scaling with intention.””

““This ensures we're addressing the most impactful issues for our patients – all the while continuing to scale quality support with AI.””

““Topics in Lorikeet help us stay focused on the big picture—surfacing the most impactful issues while we scale quality support with AI.””

““It’s like having your best agent on their best day, available all the time.””

““It’s relieved a lot of pressure on the team,” says Bentley.”

““It doesn’t feel like there’s a limit to what we can do,” says Bentley.”

““Coming into work the next day and the customers have then signed their agreements and they’re ready to buy just feels incredibly impressive,” says Bentley.”

““I didn’t believe it was possible, I really will be honest,” she says. “But the interactions that I see every day are of another level now.””

“Lorikeet’s fast ticket routing has been a total lifesaver. With 99% accuracy, we know the right person is getting the job every time, and our team has never been more efficient. The AI does the heavy lifting, so we can focus on helping customers, not tracking down misplaced tickets.”

“There were zero compromises on quality. The integration between our customer support tool and Lorikeet has been seamless and we can really see how they are revolutionizing support for teams across HealthTech. We measure CSAT closely and Lorikeet’s AI agent consistent scores as high or higher than our human agents.”