OpenGov

““Even before we had signed the contract, they built functionality into their platform based on feedback I gave them during their product demos,””

““OpenGov Procurement empowers my team — it doesn’t tell us how to do our jobs, it enables us to do them better and faster,””

“You can know every day how many permits… how much revenue is coming in.”

“You don’t need your own software developers to get it done. It’s very intuitive… easy to make changes and see how to make changes very quickly.”

“We take every permit personally… we want people to feel that we care every day.”

“We’d like to credit the OpenGov staff, who made it easier for our departments to collaborate and make this decision together,”

“It’s like having a filing cabinet, but the filing cabinet is electronic,”

“We had customers asking us to convert their permits from our old system (manual spreadsheet) to OpenGov because they found it much better and easier,”

“One of the best things about OpenGov’s solution, according to Camp, is being able to get a wealth of information in one view.”

“I think the speed at which OpenGov was able to move and provide us with full resources and knowledge (albeit a crash course) was amazing, and it directly led to us being able to get back to normal quicker than any other alternatives,”

“We all agreed OpenGov was the best platform for us. We liked how it worked. We liked that we could each design our own permitting through the form and through the workflow. It didn’t require coding. OpenGov doesn’t look like an AS400 system. It looks like a modern system that was developed in the 21st century, not these old mainframe systems that people still use.”

“We’re not molding to someone else’s process anymore—we’re designing systems that work for us.”

“We’re able to provide such a better customer experience to our permittees than many of our neighbors. Having OpenGov makes a really big difference because we’re easier to work with and very responsive in our communication.”

“It’s so much easier because they know what’s coming down the line. They don’t have to review a permit in three minutes to have someone sign it.”

“We always try to find ways to make our team more efficient and to make the permitting process more seamless. OpenGov has made processing permits truly days, if not weeks, quicker.”

“Pulling it all together and showing everyone the whole picture of the state of our system and our permit compliance was really a priority for us.”

“People were even keeping their own personal spreadsheets and files on their computers. That data was impossible to find unless you were that one person.”

“We had information spread across six or seven different platforms. Engineering used one system, billing used another, operations used something else, and compliance used a completely different software.”

“We receive all of our planning submittals in OpenGov Permitting and Licensing. It’s easy to collaborate with the Planning Department and quantify exactly how many homes are expected in new developments, and what stage each development is in.”

“Everybody is able to do more than they have been in the past thanks to the technological advances of OpenGov.”

“This has been a perfect opportunity to keep things transparent, but also let citizens know things don’t happen in 24 hours—and to communicate those steps,”

“We ended up doing the same things we’d always been taking care of, now we just had documentation that we were doing it. It really helps us measure and maintain that level of customer service that we want to provide here in Burlingame.”

“It’s really quite amazing. It’s really pretty seamless and we’re impressed with the way that it works,”