Yotpo

“You’re leaving money on the table if you aren’t using Yotpo’s partnership with Black Crow. We made nearly 40% more revenue from flows in the last month- and saw significantly higher pop-up completion rates.”

“When SMS & Email were with different providers, it was hard to see the big picture of my marketing channels’ impact on strategy. With all that data finally together, it’s a much more realistic picture of the business.”

“"We built Hiro based on what agencies actually needed, not what we assumed. Partnering with Yotpo gave us the platform, support, and flexibility to deliver on that promise at scale.””

““With Hiro and Yotpo, we turned hours of manual reporting into automated insights that drive strategy, not just reports. It's changed how we deliver value, how we audit, and how we win."”

“”Yotpo Reviews and Loyalty have been instrumental for our brand on both the customer acquisition side and the customer retention side.””

““We have a ton of capabilities at our fingertips, but we try to only build things that are meaningful for our customers,” says Pratt. “For example, we could reward customers on their birthday, but we find it even more impactful to provide rewards on their pet’s birthday.””

““I’ve definitely seen customers who are inclined to explore new products because there’s less of a risk if they’re using reward points. This opens up opportunities for them to increase the number of items in their basket — increasing AOV — and lowers the risk of entry to a new product,” says Pratt.”

“”Loyalty helps with retention because we have a premium price point product, so points provide additional value for our customers.””

““We know people connect so well visually, so this was a really good opportunity to leverage the VUGC carousel and put the really strong visual content we have to good use,” says Pratt. “Customers are so excited to share — they're uploading 12 photos of their pets.””

““One of the big drivers of the migration was the ability to marry our loyalty and our subscription capabilities. Once you decide The Honest Kitchen is the brand for you, we wanted to be able to keep people happy and offer reward points in a high-visibility way, which allows customers to interact with the brand in a meaningful way,” says Pratt.”

““There’s a high education component that people seek out when they’re looking for pet food,” says Leanne Pratt, Digital Marketing and Ecommerce Manager at The Honest Kitchen. “Allowing customers to share their experience with our product and their pet would not only help other pet owners in a similar situation, but it would also build engagement with our brand in a really unique way.””

“We are a very small team, and we all wear so many hats, but that also means we don't have a specific owner for this loyalty program. It's been really helpful to get that extra support on the strategy and execution side.”

“Having something that really instills loyalty is so important, because it keeps customers coming back. We're competing with a lot all the time, so that loyalty bit is really important.”

“Yotpo makes it easy for customers to see their loyalty point balance and understand exactly what it’s worth. When shoppers can clearly see the dollar value they’ve earned and apply it in their cart, it drives higher conversion. If they’re coming back with perks, they’re much more likely to complete the purchase”

“Yotpo’s been a great partner, our marketing team can run these programs without needing to know code to get programs launched or changes made.”

“Reviews will always be our main data point. I look at them daily to see exactly where our customers are having problems or finding success - so we can fix the issues and amplify the wins.””

““Adding Q&As with Yotpo amplified our AI visibility beyond anything I'd foreseen. Within 24 hours we went from 86% to 100% visibility, and we've held it there ever since. Because the questions are real-time and dated, AI search treats them as fresh and relevant.””

““Our main priority was increasing presence on Google, but what we weren’t expecting was the overall increase in repeat customers that came back to the store after filling out a review ,””

““We’ve seen a 50% increase in ROAS and a 38% decrease in our cost per click . It goes to show how choosing the right reviews provider can make such a profound impact on your overall Google search strategy”.”

““With the help of Yotpo’s Google Partnership, Home Health Supply’s Google search impression shares skyrocketed by 119% ,””

““Implementation and set up with Yotpo was super easy and seamless. They have an excellent Customer Success team that made our transition from Stamped.io to Yotpo as smooth and painless as possible. We are a family-owned business and having Angelo every step of the way has given us a sense of security that we pride ourselves on giving our own customers.””

““Since switching to a review solution that empowers us to implement star ratings in Google, Hope Health Supply has seen a huge uplift in traffic and very positive ad results,””

““Switching technology providers can be a big move, but Hope Health Supply is getting so much more for their investment in such a short time. Their conversion rate increased more than double after switching to Yotpo from Stamped.io. Reviews are a powerful tool when paired with the right company that can take them to the next level.””

“One of our favourite things about working with Yotpo is our account manager Itai - he is consistently looking to optimize our account, and always keeps us updated on new innovations.”

“Being able to respond to reviews is essential in an industry as personal as skincare. It lets us turn a negative review into a positive engagement with a customer.”